Who Is A Client?
At Allen Law Firm Helping You Is Our Priority
In the front lobby of the Allen Law Firm, P.A.’s Gainesville office sits a short, inconspicuous sign that displays a genuine message that defines our clients. It reads:
“A client is the most important thing in the office… in person, on the telephone, or by mail. A client is not dependent on us, we are dependent on them. A client is not an interruption of our work. They are the purpose of our work. We are not doing a favor by serving the client. The client is doing us a favor by giving us the opportunity to do so. A client is not someone to argue with or match wits with. No one ever won an argument with a client. A client is a person who brings us his or her needs. Our job is to handle those needs in a way that is most beneficial to the client…putting their needs before those of our firm.”
The Allen Law Firm Pledge To Our Clients
- Serve you extraordinarily well
- Provide extreme personalized service
- Investigate all resources to WIN you the best possible result
- Keep you updated throughout your case
- Work with a sense of urgency & speed
- Deliver an honest assessment of your case
- Interact with positive, enthusiastic and robust communication
Remembered For Our Focus, Dedication, and Results
Bill always says,
“We stay focused on how the client is going to feel about us at the end of their case, what’s their impression of the work we’ve done, and how we treated them in the process.”
That means that as a firm, we think about our lasting impression on a client from the very beginning of a case, from the moment we meet them. We know that everything we do and how we do it makes a difference to them.
And when they walk away from our firm at the end of their case, we want their lasting impression of us to be a culmination of overwhelming positives about the work we did, the recovery we obtained, and the way we made them feel throughout the process.